TFL Complaints Reports

Publication of first Complaints Report demonstrates increasing transparency, a key Mayoral commitment.

 The report sets out main areas of customer complaints and steps being taken to address them.

The first TfL Complaints Report for 2011/12 was published as part of the Commissioner's report to the TfL board held on 20 September. Complaints rates are stated per 100,000 journeys. Data is broken down by Santander Cycle Hire, Congestion Charge, Dial-a-Ride, Docklands Light Railway, London Buses, London Overground, London Underground, Oyster, River Services, and Tramlink.

Future quarterly reports will be published as part of TfL's Operational and Financial Performance Report.

More information about this data can be found in this TFL press release.

Data and Resources

Additional Info

Field Value
Author Transport for London
Maintainer Opinion Research and General Statistics (GLA)
bounding_box
conformity
conformity_degree
created_date
dp_created 2012-09-22T00:00:00
dp_modified 2014-07-07T09:46:54
email_notify_author true
email_notify_maintainer true
harvest_url http://data.london.gov.uk/dataset/71d7a1db-b0f9-43a1-81fc-d7e109013e7f
license_text
lineage
odi-certificate https://certificates.theodi.org/datasets/22966/certificate
or_author
or_distributor
or_originator
or_owner
or_point_of_contact
or_principal_investigator
or_processor
or_publisher
or_resource_provider
or_responsible_party_role
or_user
revision_date
smallest_geography Greater London
spatial_resolution
spatial_resource_language
spatial_resource_type
temporal_coverage_from 06/10/2014
temporal_coverage_to 06/10/2014
topic_category
update_frequency Quarterly